If you think a loved one has been neglected or abused in a nursing home or assisted living facility:
- File a complaint with the Wisconsin Department of Health Services Division of Quality Assurance by calling 800-642-6552 or going to http://1.usa.gov/VJcMnu.
- Contact the Wisconsin Long Term Care ombudsman’s office at 800-815-0015.
- Document the full nature and extent of the resident’s injuries and any details about the suspected mistreatment or neglect. If possible, take photos.
- Ask for a complete set of the resident’s medical records.
- Ask for a copy of the incident report that the facility prepared after the accident or injury.
- If there’s a death involved, have a full discussion with the physician or medical examiner.
- Note the full names of all staff members you’ve spoken with regarding the resident’s care.
- Contact county-level Adults-at-Risk helplines. For a complete list, visit http://www.dhs.wisconsin.gov/aps/.
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