New state law conceals records of abuse, neglect in nursing homes

Tort reform puts vulnerable residents at risk, critics say

Lukas Keapproth/Wisconsin Center for Investigative Journalism

A Wisconsin tort reform law passed two years ago made state inspection reports of nursing homes and other health care facilities inadmissible as evidence in civil and criminal cases. Proponents of the law say it lets providers discuss problems more openly, but critics argue it puts the elderly and vulnerable at risk. This woman, whose family asked that she not be identified, was a resident at a Sauk City nursing home.


Families’ abilities to hold potentially negligent nursing facilities accountable have been diminished by a recent change in state law that bars records of abuse and neglect from use in the courts, the Wisconsin Center for Investigative Journalism has found. The Center’s investigation also shows that some long-term care facilities are failing to report deaths and injuries, as required by law.

This project, A Frail System, explores those issues and offers families help in identifying which of the state’s nursing homes have been sued or cited for major problems.


State records of abuse, neglect in nursing homes barred from use in courts by Wisconsin’s new tort reform law

Interactive map: Nursing home violations in Wisconsin

Click to explore our interactive map.


Gov. Scott Walker talks about the tort reform bill

Joshua Wahl’s life had never been easy. But he was happy, his mother said.

Wahl has spina bifida, is brain damaged and paralyzed from the chest down. At age 32, he lived at a group home in Menomonie, where he loved coloring and going on picnics, said his mother, Karen Nichols-Palmerton.

One evening in October 2011, she visited the home and found her son’s room empty.

Wahl had been rushed to the hospital for treatment of a bedsore so severe that doctors feared he would be permanently bedridden.

A state health department investigation report later found he had the bedsore for four months before being hospitalized.

But the staff who cared for Wahl never sought medical attention for his wound, state investigation records show. And the facility never told the state or Nichols-Palmerton about it, as required by state law, according to state officials.

Instead, caregivers at Aurora Residential Alternatives sprinkled the bedsore with baby powder and applied antibiotic cream, watching it grow larger and more serious until it was bone-deep, records show. Nichols-Palmerton is suing Aurora for alleged negligence, seeking punitive and compensatory damages.

Changes to Wisconsin law passed two years ago, however, mean her attorney can’t use those state investigation records as evidence in the lawsuit, which alleges a four-month pattern of neglect.

“It scares me for those who put their trust in a facility,” said Nichols-Palmerton, who lives in Menomonie, a small city in western Wisconsin. “It scares me to think of things that could be brushed aside. I don’t rest so easy anymore.”

Holly Hakes, Aurora’s executive director, declined to comment, citing the pending litigation.

The law, which went into effect in February 2011, bars families from using state health investigation records in state civil suits filed against long-term providers, including nursing homes and hospices. It also makes such records inadmissible in criminal cases against health care providers accused of neglecting or abusing patients.

The changes were included in a tort reform measure, the first bill Gov. Scott Walker proposed after Republicans swept both houses and the governor’s office in the 2010 elections.

Proponents of the law argue that its impact on the use of investigation records is minimal. They point out that attorneys can still view state inspection reports and produce other evidence and testimony to document alleged abuse and neglect. In January, the Department of Health Services began publishing these reports online; records are available from July 2012 onward.

Some Democratic lawmakers, trial lawyers and advocates for the elderly questioned the push to pass Wisconsin Act 2, which they argued was harmful and unnecessary.

Critics say the law removes a useful tool for ferreting out abuse and neglect, noting that attorneys cannot use state inspection reports to affirm allegations or impeach witnesses.

“When you’ve got these records that are part of the regulatory process, the idea that you wouldn’t be able to introduce them to the jury is just insane,” said Milwaukee personal injury attorney Ann Jacobs. “Why would we hold that information back?”

That’s a major obstacle to protecting the elderly and other vulnerable people from harm, said Monica Murphy, an attorney with Disability Rights Wisconsin, a nonprofit advocacy group that opposed the bill.

“There are witness statements in state inspection reports. You can’t replace those,” said Dane County Circuit Judge William Hanrahan, who prosecuted crimes against the elderly for 19 years as a district attorney and an assistant attorney general. Photo courtesy of

“These people often don’t have the capacity to testify about what happened to them,” Murphy said of the nursing home residents affected by the change. “Having access to state reports is key to correcting negligence and prosecuting criminals.”

At least 270 tort reform laws have sprung up in 49 states since 1990, a Wisconsin Center for Investigative Journalism analysis found. Some, including the one in Wisconsin, can be traced to the American Legislative Exchange Council, or ALEC, a group funded by private industry that develops pro-business model legislation used primarily by Republican lawmakers.

‘I was shocked’

Nichols-Palmerton thought she knew what was going on at Aurora. She chose the group home for her son after consulting with social workers and special education teachers. For five years, Wahl did well there. During twice-weekly visits, she talked with caretakers about his treatment.

“I thought I was very involved,” she said. “The staff told me he looked great, he was doing great.”

When she visited Aurora the evening of Oct. 28, 2011 and found Wahl’s room empty, she was told he had been taken to the emergency room at Red Cedar Medical Center in Menomonie for treatment of a bedsore.

Also known as pressure ulcers, bedsores are a dangerous problem in nursing homes and other long-term care facilities, where some residents are confined to beds or wheelchairs or can’t easily reposition themselves on their own. Such wounds are caused by sustained pressure and friction that cuts off blood supply, killing underlying tissue and muscle.

If caught and treated early, bedsores are not life-threatening. But without treatment they can lead to fatal complications, including cancer, sepsis, meningitis and other bacterial infections.

When Nichols-Palmerton arrived at the hospital, she found a crater the size of a half-dollar on her son’s buttocks. Skin, fat and muscle had rotted away. The wound was a quarter-inch deep and contaminated with feces.

“I can’t believe it went so long without someone paying attention to it,” said Nichols-Palmerton, who herself works part-time as a caregiver at another Aurora facility in Menomonie. “I was shocked.”

Doctors told her the bedsore was Stage IV, the most serious, and that her son had E. coli, bone and staph infections. He needed surgery, and his recovery would be slow and painful. They worried he might never be able to sit in his wheelchair again.

Bill’s goal was jobs

Opponents of the tort reform bill testifying at a public hearing in January 2011 said the new law would shield health care providers that allegedly neglect or abuse patients.

But supporters said the bill would help fuel the economy by reducing corporate litigation costs.

In a Dec. 19 interview with the Wisconsin Center for Investigative Journalism, Gov. Scott Walker defended the tort reform law he proposed and lawmakers passed in January 2011, saying it was needed to forestall “this constant pattern of litigation” that could be seen as a negative by employers. Here Walker is pictured in December 2011. Lukas Keapproth/Wisconsin Center for Investigative Journalism

“Each of these (proposals) is aimed at one thing — jobs,” Brian Hagedorn, Walker’s chief legal counsel, said at the hearing. “These changes send a symbolic and substantive message that Wisconsin is open for business.”

None of the bill’s 30 Republican coauthors and cosponsors testified at the hearing, which stretched 10 hours.

One of the bill’s top legislative sponsors, then-Sen. Rich Zipperer, R-Pewaukee, declined to be interviewed for this report. Rep. Jim Ott, R-Mequon, who introduced the bill with Zipperer, did not respond to repeated interview requests.

Proponents of the change, including the Wisconsin Hospital Association and Wisconsin Medical Society, argue that barring use of state investigation records in lawsuits and prosecutions lets providers discuss problems more openly, thereby improving patient care.

“Now they can have that conversation without fearing (a personal injury attorney) is going to come read it” and use the statement in a lawsuit, said Brian Purtell, an attorney with the Wisconsin Health Care Association, a nonprofit group that represents long-term care providers.

In a Dec. 19 interview with the Center, Walker defended the new law, saying it was needed to forestall “this constant pattern of litigation” that could be seen as a negative by employers. He added that “frivolous lawsuits (are) a huge barrier to economic growth and development.”

Darren McKinney, a spokesman for the American Tort Reform Association, a Washington, D.C. advocacy group, agreed, calling the law an important step in preventing meritless lawsuits.

“No one in my group is going to suggest that real victims ought not have access to the courts,” said McKinney, whose group consults with ALEC on drafting model bills. “But it seems to me we can’t afford to unleash a hungry mob of plaintiffs’ attorneys, bringing technically oriented, nitpicking types of lawsuits.”

But even in 2010 — before the law was passed — the Pacific Research Institute, a San Francisco think tank that advocates for tort reform, ranked Wisconsin the ninth best state in the nation for its “favorable business climate for tort liability.” States with the highest rankings had smaller plaintiff awards, smaller plaintiff settlements, fewer lawsuits or some combination of the three.

Wrongful death, personal injury and medical malpractice cases, which encompass many of the suits against nursing homes and other health care providers, decreased by about 28 percent in Wisconsin between 2000 and 2010, according to a review of court records by the Wisconsin Association for Justice, a trial lawyer group.

Reports crucial in lawsuits

In March 2010, before the tort reform bill was passed, Carol Lehman filed a lawsuit against KindredHearts, a Green Bay assisted living facility where her husband, Howard, lived.

In February 2008, Howard Lehman died from a brain hemorrhage after falling and hitting his head at KindredHearts - Green Bay, an assisted living facility. A state investigation later found that Lehman fell at KindredHearts more than 30 times over a 10-month period. Attorney Ann Jacobs said state investigation reports helped her trace a pattern of neglect at the facility. Photo courtesy of the Lehman family.

In February 2008, he fell at the facility, hit his head and died from a brain hemorrhage. A state investigation later found that he fell at KindredHearts more than 30 times over a 10-month period.

Following Lehman’s death, the state health department cited the facility for five violations, fined it $2,800 and ordered it not to admit any new residents until it completed a plan of correction, state records show.

In March 2012, Carol Lehman settled with KindredHearts, according to court records. Jacobs, the Milwaukee attorney who represented Lehman, said the case has been “concluded,” but declined to offer details. She said state investigation reports helped her build the case and trace a pattern of neglect at the facility.

Dane County Circuit Court Judge William Hanrahan, who prosecuted crimes against the elderly for 19 years as a district attorney and an assistant attorney general, said he is troubled by the law because it forbids district attorneys and the state Department of Justice from using these records as evidence in criminal cases.

“There are witness statements in state inspection reports. You can’t replace those,” Hanrahan said. “I can’t imagine if it were a homicide. It would be like saying the police reports couldn’t be used.”

DOJ spokeswoman Dana Brueck said the legislation makes it more difficult to prosecute facilities or staff that allegedly neglect or abuse residents. She said there may be “situations where we cannot intervene as early as we could before to avoid more serious neglect and abuse” in facilities.

Law’s effect still to be seen

Wisconsin’s tort reform bill owes much to ALEC, which creates model legislation that largely promotes pro-business, socially conservative policies, such as stricter immigration laws and relaxed environmental regulations.

The Madison-based Center for Media and Democracy, a left-leaning nonprofit that has researched ALEC and its policies, published an annotated copy of the Wisconsin bill online, drawing links to eight model ALEC bills.

And an analysis conducted by the Wisconsin Center for Investigative Journalism in collaboration with the Sunlight Foundation, a nonpartisan group in Washington, D.C., found that more than two dozen fragments of Wisconsin’s tort reform law match model ALEC bills verbatim.

U.S. Rep. Mark Pocan, D-Madison. Henry A. Koshollek/The Capital Times

That should make people nervous, said U.S. Rep. Mark Pocan, D-Madison, a former state legislator who has attended ALEC conferences and criticized the group.

“Bills drafted by ALEC are drafted by special interest groups and corporations,” Pocan said. “The people benefiting from the legislation are the ones who are creating it.”

ALEC spokesman Bill Meierling noted that most of the group’s members are state lawmakers — and that legislators customize ALEC bills to meet the needs of their constituents.

“It’s exciting that ALEC model legislation is having this impact,” Meierling said. “That’s really part and parcel of the American experience, to have citizen activism in government.”

Advocates of Wisconsin’s tort reform law say it’s still too early to gauge its effect. Like Walker, they see it as a step toward improving Wisconsin’s overall business climate.

“In some ways, we’re talking about job retention, not job creation,” said John Sauer, president and CEO of LeadingAge Wisconsin, an association of nonprofit nursing homes that testified in support of the bill. “Anything we can do to limit cost increases is going to protect jobs.”

A Frail System on Wisconsin Public Radio

The Center’s Tegan Wendland collaborated with reporter Sarah Karon to produce this statewide report: Tort reform law complicates nursing home lawsuits Feb. 18, 2013

Personal injury attorneys say that families of nursing home residents are already feeling the effects of the legislation. Several attorneys said they have turned down meritorious cases because the new law makes it harder and more costly to sue nursing homes and other health care facilities.

“Even before this legislation, these were very difficult, expensive, time-consuming cases,” said Jason Studinski, a Stevens Point attorney who specializes in elder abuse lawsuits. “Frankly, once a victim knows what hurdles are in their path, some choose to go away, even if they have a legitimate claim.”

Joshua Wahl, now 33, is slowly beginning to heal. After surgery, he spent nine months lying on his stomach at an Eau Claire hospital, receiving wound therapy for his bedsore. Now he’s at a nursing home in Clark County. At least twice each week, Nichols-Palmerton drives 70 miles to visit him.

“I beat myself up every day for this,” she said. “This shouldn’t have happened to him. No one should have a decent life taken away from them because of negligent care.”

Read Day 2 of A Frail System: Wisconsin nursing homes failing to report deaths, injuries

6 thoughts on “New state law conceals records of abuse, neglect in nursing homes

  1. The article did not surprise me. I think there is a lot of neglect and unethical things going on in home health care. I recently quit a job in a home health agency because I called my supervisor to report concerns. I was treated with hostility by my supervisor. The company later wrote me up , 4 pages of lies about me and wanted me to sign it. I refused and quit the job. I was treated in a very unprofessional manner by several people there and they do not care to address the concerns I had about clients. They defamed my character instead. Where are the ethical standards in these places? Why isn’t anyone enforcing these standards? Why donj’t people with the power to investigate care about the clients and workers? Who is holding these agencies accountable?

    • No one is. In fact so-called “conservatives” are meddling in the affairs of business and infringing the rights of citizens to due process for their fat cat donors, and the uninformed hayseed MORONS of this state cheer like they’re voting for freedom and smaller government.

  2. Keep up the great work. Only watchdog journalists can shed light on this. Nursing homes should not be immune to scrutiny. My clear-minded, spry, active grandmother died as the result of the poor care and abuse in a Wisconsin nursing home. She was ready to be discharged, recovered from a “simple” broken pelvis, when an abusive staff member pushed her hard against the bed and broke her pelvis in a different place. (Diagnosis wasn’t made for several days because staff wouldn’t contact a doctor, said she was faking to get attention.) That staff member, who continually went to work in a bad mood, had been warned to stay away from my grandmother, and my mother had to threaten to call the police to get any response from administrators. She did file a complaint. Also, my grandmother was given the combination of muscle relaxants and antidepressants that the FDA says to not give seniors and that my mother, with medical power of attorney, had directed not be given. As a result of the meds, Grandmother fell twice more in the nursing home, breaking an elbow among other injuries. She developed pneumonia (again, staff waited a couple of days to contact my mother or the doctor) and she died nine months after entering for what should have been a routine two-month orthopedic stay. It was a nightmare of incompetence and abuse for her and for her family that never had to happen.

  3. This state law must not be allowed to stand. The attendants/nurses aides need better conditions and pay, and not be pushed faster than the chore or interaction takes.

    Sadly I watched this play-out in the slip-shod care of our father. Time to take this bogus-law to court.

  4. Not only in the state where you stay, but also in most the cities, the nursing home abuse cases are drastically increases at present. Instead of overburdening the nurses, the organizations should increase their staff and share the work among them. This is something serious where the government has to look at…